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Matthew Zarazua

2023-05-31 17:47:01-05

2023-05-31 17:47:01-05

I recently had the misfortune of my trailblazer breaking down over a weekend due to transmission lines issue, leaving us completely stranded. Yet, out of this unfortunate situation, a beacon of service excellence emerged - Ritchie Heavy Truck and Auto Repair. Once my truck was towed to Ritchie's, a gentleman by the name of Tristin promptly contacted me. Despite only having spoken to him over the phone, his professionalism and understanding were palpable. He was empathetic to my budget constraints, and instead of pushing for a full-scale, costly repair, he wisely suggested targeted fixes that would get me back on the road without breaking the bank. The team at Ritchie's carried out the repairs, which included the installation of new transmission lines. After the work was completed, they thoroughly tested the transmission to ensure all was in order. I'm delighted to say that my trailblazer is running smoothly again, all thanks to their diligent efforts. Ritchie Heavy Truck and Auto Repair not only exhibited impressive technical expertise but also demonstrated remarkable communication skills, keeping me informed and reassured throughout the process. What truly stood out, though, was their genuine consideration for my predicament and their dedication to providing solutions that were in my best interest. In addition to their excellent service, the cost for the repairs was very reasonable, which further boosted my appreciation for this repair shop. In conclusion, Ritchie Heavy Truck and Auto Repair turned an unexpected vehicle breakdown into a stress-free experience with their superb workmanship, excellent communication, and fair pricing. I can't recommend them highly enough for any auto repair needs.

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Don Hoover

2023-03-03 23:30:35-06

2023-03-03 23:30:35-06

Had an alignment done and change 4 tires. They were done in just over one hour. Did a good job. They also alerted me to a few other issues. Much appreciated. A different truck went in to get an encoder motor changed on the transfer case and he pointed out that one of the front drive shafts was starting to slip. While I am currently waiting for the parts to get in, the knowledge that it is slipping will keep me from using 4 wheel drive and possibly causing even more damage. They have saved me again.

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Timothy Claseman

2023-02-19 21:55:03-06

2023-02-19 21:55:03-06

Had an oil change. The filter I had was incorrect. They supplied one , no extra charge.